A few simple guidelines that keep our studio running smoothly and respectful for every client and instructor.
All classes and private sessions must be booked in advance through our online scheduling system. To cancel without penalty, please cancel 8 hours before your scheduled class or session. Late cancellations and no-shows will be charged the applicable late cancellation or no-show fee and the class will be deducted from your pack or membership.
Intro to Reformer is required to be completed before scheduling additional reformer classes.
For the safety of all participants and to minimize disruption to instruction, Clients arriving more than five (5) minutes after the scheduled class start time may not be permitted to participate. Admission after the commencement of class shall remain solely within the discretion of Glow and Flow and its instructors. Late arrival shall not entitle the Client to a refund, credit, extension, reinstatement of class credits, or other compensation.
Unless otherwise expressly provided, reservations must be cancelled at least eight (8) hours before the scheduled class start time. Reservations cancelled fewer than eight (8) hours before the scheduled class will be subject to a late cancellation fee of $10.00 established by the Studio. Any applicable cancellation fees may be charged to the payment method maintained on file.
Clients who fail to attend a scheduled class without timely cancelling will be assessed a no-show fee of $15.00. Clients will lose that session. Repeated no-shows, excessive late cancellations, or booking practices that interfere with Studio operations or the ability of other Clients to reserve classes may result in suspension or restriction of booking privileges, membership privileges, or both.
Private, duet, and small-group sessions require at least twenty-four (24) hours’ advance notice for cancellation or rescheduling. Sessions cancelled with less than twenty-four (24) hours’ notice, or missed without notice, may be forfeited without refund, credit, or rescheduling.
Class packs expire 30 or 45 days from the date of purchase, depending on the package selected. Packs are non-refundable and non-transferable.
All unlimited memberships require a 3-month minimum commitment. Memberships auto-renew monthly until cancelled in writing with at least 14 days notice after the commitment period.
Intro offers are available to new clients only and are limited to one per person. Intro offers cannot be combined with other promotions.
Please wear form-fitting, comfortable activewear. Grippy socks are required for all Reformer and Mat classes — they’re available for purchase at the studio. Bring water; mats and props are provided.
Please notify your instructor of any injuries, recent surgeries, pregnancy, or medical conditions before class. If you are feeling unwell or experiencing symptoms of a contagious illness, we kindly ask that you stay home and cancel your reservation to help keep our studio community healthy.
Please arrive 5–10 minutes early, silence your phone, and respect the calm energy of our space.
If anything above is unclear or you’d like more detail before booking, please reach out — we’re happy to help.